Whilst Hendersons will do our utmost to ensure deliveries are made within time scales advised, please note that such dates serve as estimates only and cannot be guaranteed in any way, as we use an external parcel delivery service.
Any claim for non-delivery of any Goods shall be notified in writing by the Customer to Hendersons within 5 days of the intended delivery date.
Regardless of how the order is communicated to Hendersons (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct.
Hendersons reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Hendersons prior to placement of the order.
Hendersons do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
• inaccurate or incomplete delivery address details;
• delayed payment (cleared funds);
Hendersons reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.
All goods remain the property of Hendersons until they have been paid for in full (cleared funds).
Prices quoted are subject to change.
No order which has been accepted by Hendersons may be cancelled by the Customer except with the agreement in writing of Hendersons and in terms that the Customer shall indemnify Hendersons in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by Hendersons as a result of cancellation.
We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order, provided you comply with the below:
• The goods remain unused and component parts are unopened.
• You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
• You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
• Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.
Any breakages in transit MUST be reported in writing (email is acceptable) within 24 hours of delivery, with a full description of the damaged item and photographic evidence, you can choose to have the item replaced or to receive a full refund for the damaged item.